We always strive to provide excellent service. However, if you have a complaint about the service we provide, please follow these steps.

If your complaint is about the sale of your policy, the service you receive or a claim contact us complaints@uk.beopen.com

We will respond to your complaint within four weeks of receiving it. Our response will be our final decision based on the information provided. If there's a delay in our investigations, we'll explain the reason and give you an estimated timeframe for reaching a decision.

If, for any reason, you're still dissatisfied or haven't received a final answer within eight weeks, you have the right to escalate your complaint to an independent authority called the Financial Ombudsman Service (FOS). You can contact them using the details below:

The Financial Ombudsman Service
Exchange Tower
1 Harbour Exchange Square, London
E14 9SR

Telephone: 08000 234 567 (free for people calling from a landline) or 0300 123 9 123
Email: complaint.info@financial-ombudsman.org.uk
Online: www.financial-ombudsman.org.uk

Following this complaint procedure does not stop you from taking legal action.

Interpreting services‍

There are three ways to talk to us using an interpreting service.

Let us arrange an interpreter for you when you're on the phone

When we call you for your appointment, let us know that you'd like to use an interpreter and we'll arrange it for you.

Arrange your own interpreter

You're welcome to have someone you trust interpret for you. During your call, just confirm with us who we're speaking with and that they will be interpreting for you.

Contact Translating and Interpreting Services

Translating and Interpreting Services (TIS) are available 24/7 and their interpreters speak over 160 languages. They're available over the phone and in person.