Open Terms and Policies
Thank you for choosing Open
In these Terms, ‘we’, ‘us’ or ‘our’ means Open Insurance Services UK Limited.
These terms and conditions ("Terms") are the agreement between you and Open. These Terms are separate to the contract that you may have with an insurer who underwrites a policy you buy through us.
These Terms cover the services we provide, including the arrangement and administration of insurance products as set out in ‘Our Services’ below ("Services"). They also cover your use of the website ("Website"), including our Support Centre ("Support Centre").
By using the Website or our Support Centre, or by purchasing a policy through us, you agree to these Terms. Please read them carefully.
This document sets out:
- Fees that we charge for arranging and administering your insurance
- Information about Open, our business and trading names
- Our Services and who provides your insurance
- Commission that we receive
- FInancial Services Compensation Scheme
- Customer complaints and how you can make a complaint to Open or the Financial Ombudsman Service
- Use of our Website and our Services
Section 1: Fees we charge
Type of fee
Policy type
Fee
Arranging a new or renewing cover
Home Contents Insurance
£10
Tech Cover including Mobile Phone Insurance
£5
Single Trip Travel Insurance
Between £1 and £10 depending on the level of cover selected.
Changes to your policy
As well as a fee, the cost of your insurance may change as a result of a change to your policy.
All policies
£0
Cancellation fee
If you or we cancel a policy, any fees, such as the arrangement fee, incurred before cancellation are non-refundable, as is the cost of your insurance for the number of days you've been insured.
All policies
£0
Fees are inclusive of any applicable taxes. Fees are non-refundable, except in the case of the fee for ‘Arranging a new or renewing cover’, in which case fees are refundable in line with the cooling-off period of the relevant product.
Section 2: Who we are
Open Insurance Services UK Limited (Company number 9365669). We use “we”, “us”, and “Open” to mean Open Insurance Services UK Limited in this agreement.
We are an insurance intermediary, authorised and regulated by the Financial Conduct Authority (FCA). Our registration number is 988625 and this can be confirmed at fca.org.uk/register or by calling 0800 111 6768. Our registered address is 91 Wimpole Street, London W1G 0EF.
Open provides services under trading names in the UK including:
- Huddle
- Wanda by Avios
- So-Sure
Section 3: Our Products and services
We arrange and administer insurance policies on behalf of the authorised insurer. Details about the authorised insurers and your insurance contract are in your policy document or policy schedule.
Arranging your insurance policy means we set up your insurance contract with the authorised insurers. Administration of your insurance policy means we’ll look after any changes you need to make and deal with your payments, claims, questions or complaints.
When you pay for your insurance policy, we also collect your insurance premium on behalf of the authorised insurer. All premium we collect is held on behalf of the authorised insurer, which means that premiums are treated as being received by the insurer when they are received by us. This also means that there is not risk to you in the event of our insolvency.
If a payment is initially made to us by debit or credit card, any refund payable will be made on to the same card. If we are unable to refund to the same card for any reason, an alternative method will be agreed with you in line with our fraud prevention policy.
We're an intermediary, acting on behalf of several insurers. We don't make recommendations or give advice, so please consider all information carefully when you buy to make sure the product(s) offered meet your requirements. This means that it’s up to you to decide if any of the product(s) meet your needs.
We and the insurer(s) named on your policy and certificate of insurance are the data controllers. This means we and the insurers are in charge of, and responsible for, handling your personal data. You can find more information about this, including about how the insurers will use your personal data, in our privacy policy.
If you purchase a policy that can be renewed, you give us consent to re-broke your policy at renewal time. This means that the insurer of your policy may change on your renewal. Any changes would be notified to you in your renewal documentation.
Section 4: Our Products and services
We receive a percentage commission paid by the insurer and a fee paid by you. The total price you'll pay is made up of the insurer's premium plus our fee, together with Insurance Premium Tax (IPT) at the current rate.
We also may receive a bonus from the authorised insurers, which depends on the profits from the policies we arrange and administer.
Where we are responsible for administering claims, we also receive a fee from the insurer to cover the costs of dealing with claims. This fee may be passed in whole or in part to our claims partners.
We also receive a commission from the supplier of the add-on products you purchase alongside your insurance.
Our staff get a fixed salary and participate in share schemes linked to our performance. Some of our staff may also get incentive payments for their work. We design our incentives and share schemes to make sure we reward our staff for acting in our customers’ best interests.
Section 5: Financial Services Compensation Scheme (FSCS)
The FSCS protects you if the insurer goes out of business and can’t pay your claim. FSCS will step in and pay compensation of 90% or 100% of your valid claim, depending on the type of insurance policy that you have. You can find out more about the FSCS online at www.fscs.org.uk.
Section 6: Customer complaints
We understand that sometimes things do not go to plan, and you may wish to raise a complaint or an issue. It is important that you get in touch with us, so that we can address your concerns.
How to raise an issue or complaint
We always strive to provide excellent service. However, if you have a complaint about the service we provide, please follow these steps.
If your complaint is about the sale of your policy, the service you receive or a claim contact us complaints@uk.beopen.com
We will respond to your complaint within four weeks of receiving it. Our response will be our final decision based on the information provided. If there's a delay in our investigations, we'll explain the reason and give you an estimated timeframe for reaching a decision.
If, for any reason, you're still dissatisfied or haven't received a final answer within eight weeks, you have the right to escalate your complaint to an independent authority called the Financial Ombudsman Service (FOS). You can contact them using the details below:
The Financial Ombudsman Service
Exchange Tower
1 Harbour Exchange Square, London
E14 9SR
Telephone: 08000 234 567 (free for people calling from a landline) or 0300 123 9 123
Email: complaint.info@financial-ombudsman.org.uk
Online: www.financial-ombudsman.org.uk
Following this complaint procedure does not stop you from taking legal action.
Section 7: Use of our website and services
Using our Website and Support Centre
Use of our Website and Support Centre is for non-commercial, personal purposes only unless contractually agreed by us. You warrant that any quote made using this Website is made only for your own personal purposes of seeking to purchase the relevant insurance product, and not for any commercial purposes.
If we consider that you are using this website for commercial purposes, we may suspend or withdraw your access immediately and, if appropriate, pursue legal action against you.
We take all reasonable steps to ensure this Website and the App are available at all times we shall not accept any liability for any losses incurred as a result of this Website and / or the App being unavailable for any reason, at any time or for any period. We have the right to suspend access to the Website and / or the App and any services provided by us at any time and for any period. It may be necessary from time to time for us to suspend access to the Website and / or the App for routine maintenance or updates.
This website may contain links to third party websites. We do not make any representations as to the content of any third party websites.
Your account and password
If you are provided with a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us through our
You will be responsible for any losses you incur as a result of your failure to keep your username and password secure.
Intellectual property
All intellectual property on our website – including the <brand>trademarks and copyright in the information, text, graphics, services and other data – is owned by us or licensed by us and no part of this website may be reproduced, stored, modified, adapted, uploaded to another location or produced for display in any form without our prior written approval.
Section 8: Other legal information
Governing law
Unless we have agreed otherwise with you, any agreement with us or insurance contract written through us is subject to the laws of England and Wales and the courts of England and Wales have the exclusive jurisdiction.
Making changes
We reserve the right, at any time and without notice, to revise the contents of our website or Support Centre, including these Terms & Conditions.
Any changes to these Terms & Conditions will be posted on our website and by continuing to use the website, Support Centre or our other Services, and / or the App you are agreeing to be bound by the revised Terms & Conditions.
Open Insurance Services UK Limited - Privacy Notice
Summary
This Privacy Notice sets out in detail the purposes for which we process your personal data, how we collect it from you and other sources, who we share it with, what rights you have in relation to that personal data, and anything else we think is important for you to know.
We mainly process your personal data to provide you with the services that you’ve requested from us through one of our websites or distribution partners.
Our website and the digital insurance experiences that we make available from distribution partners’ websites are together referred to in this Privacy Notice as our “Platform”.
To use our services, we need to share your personal data with our insurance partners, distribution partners and product and service providers. The specific details of these parties, as well as other reasons for which we process your personal data, are set out below.
We are the data controller of the personal data that you provide on the Platform and/or that we collect about you. This means that we are the company responsible for deciding how your data is processed.
About Open Insurance Services UK Limited
This Privacy Notice relates to Open Insurance Services UK Limited (Company number 9365669). We use “we”, “us”, and “Open” to mean Open Insurance Services UK Limited and any of our trading names.
We are an insurance intermediary, authorised and regulated by the Financial Conduct Authority (FCA). Our registration number is 988625 and this can be confirmed at fca.org.uk/register or by calling 0800 111 6768. Our registered address is 91 Wimpole Street, London W1G 0EF.
Open provides services under trading names in the UK including:
- Huddle
- SO-SURE
- Wanda by Avios
Information we collect about you
Before and after we supply services or products, as well as collecting information directly from you, we also use external sources to find out more details about you and to check the information collected.
We do this to offer you products and services and in the case of insurance, so that we can more effectively calculate the insurance risk and offer a price.
We may also use this information for the purposes of conducting checks to prevent fraud and money laundering, verifying your identity, confirming the information you have provided to us, and gaining a better understanding of you as a customer.
We collect information about you if you are:
- a potential customer and have submitted your personal information so we can provide you with a quote for our products and services; or,
- somebody named on a quote;
- existing customer (either a policyholder or someone covered by a policy or product); or
- responsible for paying for someone else’s policy or product; or
- acting on behalf of a customer.
The type of personal information we collect will also depend on your circumstances. For example, the information we collect if you have a policy with us is different to the information we will ask for or collect if you make a claim.
If you give us personal information about other people, you must make sure they are aware of and agree to this Privacy Notice. You must also get their agreement before sharing any of their personal information with us.
We set out the types of information we may collect about you below.
Individual details
Your name, address, former address(es), contact details (e.g. email/telephone), gender, marital status, date of birth, length of time as a UK resident.
Employment information
Your job title and the nature of the industry you work in.
Identification details
For example, your driving licence number. Sometimes we may ask you for further information and/or copies of documents so we can confirm your identity. This may include details about your residency, marital status, address, passport details.
Earlier and current claims
Any earlier insurance policies you’ve held, and claims made against those policies.
Credit and anti-fraud data
Credit history and credit score may be collected before we offer the choice of monthly payments when we will run a credit check. We also collect sanctions and criminal offences, bankruptcy orders, individual voluntary arrangements or county court judgments, and information received from various anti-fraud databases. This information may include special categories of information about you such as criminal offences.
Demographic data
Lifestyle indicators such as income, education and the size of your household.
Publicly available data including social media
This refers to data which is freely available. When necessary and proportionate to do so, this may include (but isn’t limited to) social media about you, the electoral roll, court judgments, insolvency registers, internet search engines, news articles, blog posts.
Other risk details
Details about the insured person or property to be insured, along with these special categories of information including:
- Health data such as physical or mental health information relevant to an insurance application.
- Criminal convictions: Any of which are unspent under the Rehabilitation of Offenders Act, including any motoring and non-motoring offences/alleged offences committed, or any court sentences you’re subject to.
Marketing preferences
This includes whether you’ve given your consent to receive marketing information from Open or one of our insurance or distribution partners (see section 7 for more details on how Open collects and uses your marketing preferences).
Website and app use, including cookies and use of our online service centre
During your use of our website and mobile app, we may collect information that relates to your device, device settings, browser or other identifying information, in addition to information about your use of the service.
Payment information
Bank and payment information such as credit or debit card details.
Other information
Other information may be captured during recordings of any telephone calls, other contact with us or if you make a complaint. This may include special categories of information you provide when talking with us.
Collecting and sharing your personal information
We only collect and share your personal information when there is good reason to do so, and in line with relevant data protection regulations. The following is the list of where we obtain personal information about you from, as well as who we share it with:
The person applying for or named on the policy, product or quote
We collect details where you’re an individual named under a quote, product, policy. We may collect or share these details:
- with you directly
- with anyone named on the insurance policy
- anyone authorised to act on your or their behalf
- during your use of our Platform
Insurance partners
Our insurance partners also hold your personal data as Controller and use this information to underwrite your policy, provide you with insurance and claims services, to prevent fraud and to fulfil their regulatory obligations.
Most of our insurance partners are located in the United Kingdom, although some may be in other countries.
You can find more information about how they handle your data and where they process it on their privacy policies as follows:
- Astrenska Insurance Limited (trading as Collinson): Appendix 1 of this privacy notice
- Helvetia
- Wakam
- Axis Capital Group
Distribution partners and price comparison websites
Information is both collected from and shared with the distribution partners and price comparison websites that you may have visited prior to engaging with Open. This includes information about you, your insurance and whether or not you purchased insurance from Open.
You may also provide us with your consent to share your information with distribution partners for marketing purposes. Our distribution partners (and any other providers they work with) will be responsible for how your personal data is handled and they hold your data as a controller.
Other companies involved in the insurance application process
Service providers
We share your information with our providers who need it to supply a service to you (e.g. claims services and optional extras). These service providers (and any other providers they work with) will be responsible for how your personal data is handled and they hold your data as a controller.
Credit reference and debt collection agencies
Information is both collected from and shared with the credit reference agencies. This includes information about you and your financial history.
Providers of demographic data
We use numerous companies to find out information about you, your home and your property. This includes lifestyle indicators such as your income, education and the size of your household. It may also include information about your home , for example recent flood history.
Law enforcement agencies
We may share your details with law enforcement agencies, including the police, if requested. The information shared will be limited to what is necessary and proportionate. For example, we will pass certain details onto the police if they contact us as a result of investigating fraud.
Financial crime detection agencies and insurance industry financial crime databases
The personal information we have collected from you will be shared with fraud prevention agencies. They will use it to prevent fraud and money-laundering and to verify your identity. If fraud is detected, you could be refused certain services, finance or employment. Further details of how your information will be used by us and these fraud prevention agencies, and your data protection rights, can be found by visiting www.cifas.org.uk
Other Open Group companies
We may share information that you provide between Open Group companies.
Third party suppliers
We use these companies to help us to carry out our everyday business activities. These include our IT service and technology providers, data analytics, data science, cloud services, communications providers, payment service providers, information security suppliers and advertising and marketing agencies.
These third party suppliers act as our processor and we decide when these third parties process your personal data. We will have a contract in place with them placing a duty on them to keep your data secure and only use it for the reason we say.
Financial institutions
Finance institutions to allow us to carry out a financial transaction for your policy. For example, to process payments from your debit or credit card, we share your personal and transaction details with our payment processing provider, Stripe. Stripe collects and retains your credit card details and acts as a controller of your data under the terms of its own Privacy Notice.
Others
We may share and collect information from selected third parties in connection with any sale, transfer or disposal of our business. We may also share your data with the price comparison websites or the relevant incentive provider in cases where you’ve bought a policy using an introductory cash back offer.
What we use your personal information for and our lawful basis
We process your personal information for different purposes. We must have legal permission (this is called a ‘lawful basis’) for each purpose. We must have an extra lawful basis for the processing of special categories of information. We’ve summarised our uses of your information below.
Provide insurance, products and services to you and manage your claim
- To assess your insurance application and provide a quote (or a quote you’re named in).
- To set up your insurance policy (or a policy you’re covered on).
- To set up a product or service
- To set up a monthly payment plan.
- To manage any claims you make under your insurance policy or a policy you’re covered on.
Lawful basis for processing your information
Contractual necessity, as we need this information to perform our contract with you and provide you with the service you have requested.
When we personalise your experience on our Platform we do so because it is our legitimate interest as a business to make your experience on our Platform as simple to use as possible.
Fraud Prevention
- To check your identity or carry out fraud, credit, and anti-money laundering checks for an insurance application or to provide a quote (or a quote you’re named in).
- To prevent and investigate fraud on an ongoing basis.
Lawful basis for processing your information
We process this information because it is necessary for our legitimate interests and because it is in the substantial public interest for us to do so, for the purpose of arranging an insurance contract. We also process this information to prevent or detect unlawful acts, such as fraud.
Communicate with you
- To communicate with you to manage queries and resolve any complaints you might have.
- To send you marketing materials about our products and services (with your permission).
Lawful basis for processing your information
You can provide consent to receive marketing communications from us via various contact methods, including post, telephone call, email, SMS or other available instant messaging platforms. Details of how you can opt-out of marketing messages are in Section 7 below.
Legitimate interests, it is also in our interests to be able to deliver more personalised messages advertising to you across social media and other paid advertising platforms.
Run our business
- To follow our legal or regulatory obligations.
- To make sure we consider any customers who may be in a vulnerable circumstance .
- To help with risk modelling and renewal pricing of products.
- Quality, training and security purposes (e.g. through recorded, monitored or transcribed phone calls to/from us, or customer satisfaction surveys).
- Managing our business operations (e.g. keeping accounting records, analysing financial results, meeting audit requirements, receiving professional advice, and holding our own insurance).
- For insurance administration purposes including trend analysis, actuarial work, pricing analysis, analysis of customer experience and transactions, planning service delivery, risk assessment, and costs and charges.
- Monitoring the use of our website.
- Debt collection purposes.
Lawful basis for processing your information
Contractual necessity, as we need this information to perform our contract with you and provide you with the service you have requested.
We also process your information because it is in the substantial public interest for us to do so, for the purpose of arranging an insurance contract. We also process this information to prevent or detect unlawful acts, such as fraud.
When we personalise your experience on our Platform we do so because it is our legitimate interest as a business to make your experience on our Platform as simple to use as possible.
Sending your data to other countries
Sometimes we’ll transfer the personal information we collect about you to other countries outside of the UK. When a transfer like this happens, we’ll take steps to make sure your personal information is protected. We’ll do this using a number of different methods including:
Standard contractual clauses: When we are required to do so we put in place legally approved contractual clauses which govern the transfer of your personal data to all third party suppliers who are located in countries that require these clauses to be put in place. We do this to protect your personal data when it is transferred to those countries. Before making these transfers, we ensure that the data protection laws in those countries are sufficient to protect your data.
Adequacy: The government, with support from The Information Commissioner’s Office in the UK, have decided that certain countries provide an ‘essentially same’ level of protection for your personal data. We rely on these decisions to transfer your personal data to these jurisdictions.
Binding Corporate Rules: Data protection laws allow companies to propose a set of rules that they will apply when transferring your data to certain countries, these rules are required to be approved by the Information Commissioner’s Office if the company is based in the UK, or by other relevant regulators depending on that companies’ location. This approval will mean that the rules used will be sufficient to protect your data when transferred to companies in other countries that agreed to be subject to the rules.
Marketing
It is important that Open can market its products or services. In doing so, we must follow the various data protection regulations. These regulations mean that you always have the right to ask us to stop marketing to you, something which is called ‘opting out’. If we want to contact you electronically, we must have your consent beforehand. You may have consented to us contacting you when you visited one of our distribution partners or a price comparison site for an insurance quote. There are also other ways we may contact you:
Soft Opt-in
If you have asked for (or started to request) a quotation or price from us, either verbally or online, this expression of interest gives us permission to contact you to discuss our products – or to offer similar products and services to you, provided you haven’t opted out.
This is called a soft opt-in. You’re free to object to receiving these messages or any other marketing material and can opt out at any time. You can do this online. If you’re not sure how to do this, please feel free to Contact us.
Service messages
There are occasions when we will contact you for non-marketing purposes. Because these service messages do not contain any marketing, they fall outside of your marketing preferences and this means that even if you have opted-out of marketing, you will still receive them. Examples of these messages include confirmations of recent transactions and important information about your product, policy, claims, coverage or payments.
How long we keep your personal information for
We keep personal information for as long as is reasonably required to allow us to manage complaints, prevent fraud, to improve pricing, for analytical purposes and also to meet our legal, regulatory, tax or accounting obligations. Further details of this are provided earlier in this Privacy Notice. The actual retention periods for your personal information will depend on your specific circumstances (see below for more details):
Policies
If you buy a policy from us, we’ll keep all policy personal information (including any data we get from other sources) for seven years after the policy ends (or the settlement of any outstanding debt). We do this to allow us to manage complaints, claims, prevent fraud or financial crime and to meet our statutory and regulatory obligations as, in particular as required by the Financial Conduct Authority, Money Laundering regulations, the HMRC.
Quotes
If you provide information for the purposes of getting a quote from us, either directly or through a price comparison website, we’ll keep your details for six years. This includes quotes that are abandoned, incomplete or unfinished. If a quote is bought and a new policy started, that quote and any quotes falling six years before the date the policy started, will be kept along with the policy details in line with our policy retention period of seven years.
Claims
All active claims, those with periodic payment orders, or provisional damages awarded will be retained. Once closed, any claim records will be kept for seven years.
Data shared with third parties
Where your personal data is shared with a third party as a data controller (as noted in the ‘who do we share your information with, why and where do they process it’ section above), that third party will determine its own retention periods and you should check that third party’s privacy policy for more information.
Where your personal data is shared with a third party as a data processor, those third parties are required under the terms of their agreement with us to return or delete that personal data when they no longer provide us services, or when we instruct them to delete your information unless they are required to retain it to comply with any legal or regulatory requirements.
Automated processing
When deciding whether to offer an insurance policy, we use automated processing. The process considers the information you give us, as well as information from other sources, such as risk assessment tools or credit reference agencies. These are used to decide whether your application for insurance can be accepted and what the price of the policy should be. The automated decisions include:
- The creation of pricing models and risk acceptance criteria.
- The application of the pricing and risk models using data we hold about you, to accept or decline your request for insurance and to work out the price of your policy.
- Assessing your ability to pay the insurance premiums.
- Assessing the risk of fraud being committed on your policy.
Although there are degrees of automation used in other parts of the business, these involve a person in the decision. This is why they’re not considered an automated decision and aren’t listed here.
Your rights
Under data protection law, you have different rights relating to the personal information we hold about you. You can exercise these rights by contacting us on support@uk.beopen.com.
Depending on your request, we may ask for proof of your identity and address to ensure the security of your personal data. We won’t usually charge you in relation to a request.
Below is a summary of your data protection rights:
- Right of Access(also called DSARs)
- Right to Rectification
- Right to Erasure
- Right to Restriction of Processing
- Right to Data Portability
- Rights Related to Automated Decisions
- Right to Object to Marketing
- Right to Withdraw Consent
- Right to Object to Processing
- Right to Lodge a Complaint with the ICO.
There may be some circumstances where we cannot comply with your request. For example, we wouldn’t be able to agree to your request if it meant we couldn’t comply with our own legal or regulatory requirements. In these instances, we’ll let you know why we cannot agree to your request.
How we protect your information
The protection of your personal data is especially important to us. We use technical and procedural measures to protect personal data in line with industry best practices and legal requirements. Open is aligned to the security standard ISO27001 and all of our team members are provided with regular data protection training.
Contacting us
If you want to exercise any of your rights, or if you have any questions about how we collect, store or use your personal information, our team can be reached as follows:
- Post: Open, 91 Wimpole Street, London, W1G 0EF
- Email: support@uk.beopen.com
Your right to complain
If you have a complaint regarding how your personal data has been processed by us, then please contact us first. You also have the right to complain to the Information Commissioner’s Office, which regulates data protection compliance in the UK. You can find more information on their website www.ico.org.uk.
Updates to this Privacy Notice
We may need to update this Privacy Notice from time to time. This could be as the result of government regulation, new technologies or other developments in data protection laws or privacy generally, where our business model changes, or where we identify new sources and uses of personal information.
Appendix A: Collinson Privacy Policy
Data protection
How We Use the Information About You
As a data controller, we collect and process information about you so that we can provide you with the products and services you have requested. We also receive personal information from your agent on a regular basis while your policy is still live. This will include your name, address, risk details and other information which is necessary for us to:
- Meet our contractual obligations to you.
- Issue you this insurance policy.
- Deal with any claims or requests for assistance that you may have.
- Service your policy (including claims and policy administration, payments, and other transactions).
- Detect, investigate, and prevent activities which may be illegal or could result in your policy being cancelled or treated as if it never existed.
- Protect our legitimate interests.
Some of the personal information that you provide may be sensitive information. This includes details about your health or medical records. Where we need your consent to collect and process your sensitive information, this will be obtained from you at the relevant time. Please note that, in these cases, we may not be able to sell you an insurance policy or deal with a claim if you do not agree to us processing relevant sensitive information.
To administer your policy and deal with any claims, your information may be shared with trusted third parties. This will include members of The Collinson Group, third party administrators, contractors, investigators, crime prevention organisations and claims management organisations where they provide administration and management support on our behalf. Some of these companies are based outside of the European Union where different data privacy laws apply. Wherever possible, we will have strict contractual terms in place to make sure that your information remains safe and secure.
We will not share your information with anyone else unless you agree to this, or we are required to do this by our regulators (e.g., the Financial Conduct Authority) or other authorities.
The personal information we have collected from you will be shared with fraud prevention agencies and databases who will use it to prevent fraud and money laundering and to verify your identity. If fraud is detected, you could be refused certain services, finance, or employment. Further details of how your information will be used by us and these fraud prevention agencies and databases, and your data protection rights, can be found by visiting https://cifas.org.uk/fpn and https://insurancefraudbureau.org/privacy-policy.
Processing your data
Your data will generally be processed on the basis that it is:
- Necessary for the performance of the contract that you have with us.
- Is in the public or your vital interest: or
- For our legitimate business interests.
If we are not able to rely on the above, we will ask for your consent to process your data.
How we store and protect your information
All personal information collected by us is stored on secure servers which are either in the United Kingdom or European Union. We will need to keep and process your personal information during the period of insurance and after this time so that we can meet our regulatory obligations or to deal with any reasonable requests from our regulators and other authorities.
We also have security measures in place in our offices to protect the information that you have given us
How you can access your information and correct anything which is wrong.
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please contact us by email or letter as shown below:
Email address: data.protection@collinsongroup.com
Postal Address: 3 More London Riverside, London, SE1 2AQ
This will normally be provided free of charge, but in some circumstances, we may either make a reasonable charge for this service or refuse to give you this information if your request is clearly unjustified or excessive.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
If you wish to make a complaint about the use of your personal information, please contact our Complaints manager using the details above. You can also complain directly to the Information Commissioner’s Office (ICO). Further information can be found at https://ico.org.uk.