Positive Impact Report 2023

It has always been a priority for our business to have the greatest possible positive impact.

Before we launched Open in 2016, we had already decided to create a financial services company that would be a ‘force for good’. Setting out to do this has been filled with successes and we’ve also learned a great deal along the way.

Our mission is to deliver the best insurance experiences for the world, and from this perspective, our 2023 financial year has been Open’s most successful to date. We now partner with some of the world’s leading brands, such as electric vehicle maker Polestar and health insurance providers ahm and Bupa, protecting our customers with over 100,000 home, car, landlords and travel insurance policies. 

We’re delivering products that meet modern needs and 80% of our customers’ transactions are managed in a fully digital way. All this means we’ve grown our business too. We’re now operating in Australia and New Zealand and are soon to launch in the UK.

Throughout this period of growth, we’ve stayed true to our ambition to be a force for good.

We’ve been a Certified B Corp since 2017, which means we meet high, independently certified standards of environmental and social performance, and we are currently in the process of recertifying for a second time. In January 2023, we were thrilled to make our largest-ever impact donation of AU $104,000, to our new impact partner, the Karrkad Kanjdji Trust, which supports Australia’s First Peoples to be connected to and caring for Country, safeguarding vital ecosystems for future generations.

We’re proud of our successes, and keenly aware that as our business continues to scale, so does its potential to deliver a positive impact. We felt this was the right time, therefore, to scrutinise the effect of our impact activities so far and set out our plans for the future. This report is the result of that process and places social impact as an integral part of our company strategy.

We hope you’ll find this report interesting and stimulating. Even more, we hope it will provoke discussion, and would welcome any feedback on how we can continue to improve for future years.

Thanks for reading,

‍Jason Wilby and Jonathan Buck

Co-Founders and Co-CEOs